Support

We're here to help you get the most out of our apps. If you have questions, feedback, or need assistance, don't hesitate to reach out.

We typically respond within 24-48 hours.

Before You Contact Us

Here are some common questions and tips that might help:

Files not showing preview? Make sure you've added files via drag-and-drop or the file picker. The preview updates automatically as you configure rename options.
Red highlighted names? This indicates a naming conflict - two or more files would have the same name after renaming. Adjust your settings to avoid duplicates.
Metadata not extracting? Not all files contain metadata. Make sure your files are supported formats (JPEG, HEIC, MP4, MOV, MP3, PDF, etc.).
Changes not applying to extension? Toggle the "Rename file extension" option if you want transformations to affect the file extension.

Global hotkey not working? Check System Settings > Privacy & Security > Accessibility to ensure SpeedLauncher has permission. You may need to remove and re-add the app.
Shortcuts not running? Ensure the shortcut exists in the Shortcuts app and that SpeedLauncher has permission to run shortcuts.
Menu bar icon missing? Check if SpeedLauncher is running. You can find it in Activity Monitor. Try relaunching the app.
Number keys not selecting items? Make sure "Enable Keyboard Shortcuts" is turned on in Settings.

How do I back up my data? Go to Settings and use the Export function to save your data as a JSON file. This file can be imported later to restore your metrics.
Can I transfer data to a new device? Export your data from the old device, transfer the JSON file (via AirDrop, email, etc.), then import it on the new device.
What happens if I reach the 5 metric limit? You can continue using your existing metrics. To add more, subscribe to the unlimited plan for £5/year.
Can I edit past entries? Yes, tap on any day in the nine-day history strip on the input screen to add or modify entries for that day.
Where is my data stored? All data is stored locally on your device. Nothing is uploaded to any server - your data stays private and under your control.

Have an idea for a new feature? We'd love to hear it! Send us an email with your suggestion and we'll consider it for future updates.

Found a bug? Please include the following information in your email: