Support
We're here to help you get the most out of our apps. If you have questions, feedback, or need assistance, don't hesitate to reach out.
Per-App Help
Tap an app below for common questions and quick fixes. If you don't see your issue listed, email us and we'll help.
ReTitle
- Files not showing preview? Make sure you've added files via drag-and-drop or the file picker. The preview updates as you configure rename options.
- Red highlighted names? Two or more files would have the same name after renaming. Adjust your settings to avoid duplicates.
- Metadata not extracting? Not all files contain metadata. Make sure your files are supported formats (JPEG, HEIC, MP4, MOV, MP3, PDF, etc.).
- Changes not applying to extension? Toggle the "Rename file extension" option if you want transformations to affect the file extension.
SpeedLauncher
- Global hotkey not working? Check System Settings > Privacy & Security > Accessibility. You may need to remove and re-add the app.
- Shortcuts not running? Ensure the shortcut exists in the Shortcuts app and that SpeedLauncher has permission to run shortcuts.
- Menu bar icon missing? Check if SpeedLauncher is running in Activity Monitor. Try relaunching the app.
- Number keys not selecting items? Make sure "Enable Keyboard Shortcuts" is turned on in Settings.
Metric Tracker
- How do I back up my data? Go to Settings and use the Export function to save your data as a JSON file. Import to restore.
- Can I transfer data to a new device? Export from the old device, transfer the JSON file (AirDrop, email), import on the new device.
- What happens if I reach the free limit? You can continue using your existing metrics. To add more, purchase the unlimited upgrade — yours forever, no subscription.
- Can I edit past entries? Yes — tap any day in the nine-day history strip on the input screen.
- Where is my data stored? Locally on your device. Nothing is uploaded.
ClipboardMenu
- Global shortcuts not working? Check System Settings > Privacy & Security > Accessibility. You may need to remove and re-add the app.
- Referenced file showing as unavailable? Large files are stored as references to the original location. If you move or delete the original, the reference will break.
- How do I save a snippet? Hover any history item and click the star button. Snippets are saved permanently.
- How do I manage storage? In Settings, adjust max history items, storage size, and per-item size limits.
- Where is data stored? Locally in
~/Library/Application Support/ClipboardMenu/. - Regex search? Click the
.*button in the search bar to enable regex mode.
More Tweaks
- How do I reset a tweak? Every tweak has its own reset-to-default button. Or use the global reset (with confirmation dialog).
- How do I back up my settings? Export to JSON. On another machine, Import shows a diff preview before anything changes.
- Will it work on my distribution? Native packages for Arch, Fedora, Debian/Ubuntu. Flatpak for any distro. GNOME 45–49.
- Shell extension features not working? Make sure the bundled Shell extension is enabled. Try logging out and back in.
Philips Monitor Control
- DDC/CI not detected on M1/M2 Mac? Built-in HDMI doesn't support DDC/CI. Use USB-C DisplayPort Alt Mode or a USB-C-to-DisplayPort adapter.
- Permission denied on Linux? Add your user to the
i2cgroup (sudo usermod -aG i2c $USERand log out/in), or use the Flatpak which bundles permissions. - Different Philips model? The app talks standard DDC/CI. Tested on BDM4037U; other models may expose a different subset.
- Settings not persisting? Some Philips firmware reverts on power-cycle. That's a monitor-side limitation, not an app limitation.
Relative Chess
- Page is blank or won't start? Relative Chess uses ES6 modules; it needs to be loaded over
http(s)://, notfile://. - How do I save or replay a game? Save to download as JSON. Load to import a saved game and step through with the arrow keys.
- AI too easy or too hard? Switch difficulty in the game menu — Easy, Medium, Hard each adjust the minimax search depth.
- Change the board size or rules? Outer-board size and the Aristotelian / Leibnizian frame are both configurable on the new-game screen.
Heirloom
- Heirloom is not generally available yet. Once it launches, this section will include onboarding tips and account management instructions.
- Have early-access questions? Email support@n14395.com.
ChordFlow
- ChordFlow is not released yet. Once it launches on the App Store, this section will include AUv3 setup tips, host-app guidance, and MIDI routing FAQs.
- Have early-access or beta questions? Email support@n14395.com.
Vault.md
- Vault.md is not released yet. Once it launches, this section will cover vault setup, syncing devices via git, importing from other note apps, and BYOK cloud-AI configuration.
- Have early-access or beta questions? Email support@n14395.com.
Feature Requests
Have an idea for a new feature? We'd love to hear it. Send us an email with your suggestion and we'll consider it for future updates.
Bug Reports
Found a bug? Please include the following information in your email:
- Which app you're using
- The platform and OS version (e.g. macOS 14.6, iPadOS 18, Fedora 41, or browser and version for web-apps)
- Steps to reproduce the issue
- What you expected to happen
- What actually happened